FAQ

Where can I find the Monthly Network Magazine and what information is in it?

All of this year’s Network Magazines are found in your Field Interface under the “Network Magazine” tab on the left of the screen. Every month, print this off and refer to it regularly. It will include.

* Overseas trip qualifications

* Promotions for Fashion Directors, such as:-

* Anniversary Week Competitions

* RRC Monthly Promotions including Designer Ensembles

* Monthly Hostess and Customer Specials

* Styling Tips

* Training Tips

* Head Office News

What is an “Intro Show”?

This checkbox on your Show Info page is only a feature for the US. Please, under no circumstances, check this box as it will interfere with your commission. Just ignore the box please.

How do I make my Show available online for guests who can’t attend?

Just input the Show details into your Back Office in Order Entry, and at the bottom of the Show Info page just tick the checkbox that says “Make this Show available online”. It will create a website link for you which you can copy and paste to your Hostess or within a Facebook Event Invite.

How do I share the link to my Personal Website?

Your website link is simply the following link including the word “rep” with your first name and surname at the end, for example:-

www.parklanejewellery.com.au/rep/rebelwhale

Alternatively just visit your own personal page and copy the link from your browser bar.

Do Park Lane answer when I use the “Report an Issue” tab?

If you have lodged a “Report an Issue” due to an error you have experienced through the website, etc, a Support Ticket is raised and when answered, the reply will be found in your Back Office, under the “Tools” tab, then click on “My Support Tickets”.

How do I find out what items are “Out of Stock”?

You can find a list of these items in your Back Office, under the “Tools” tab, under “Outlist”. It also lists the date when the US expects to have the item back into stock.

Why hasn’t my Rich Rewards Club updated at the end of the month?

The RRC figures can take normally 1 day but up to 3 days to update after the month’s end. Please be patient.

Why do I sometimes receive the error “invalid code” when ordering product?

This can be for a variety of reasons. These reasons are:-

* The product is now discontinued

* The product is presently out of stock (see Outlist)

There are also instances where the “invalid code” message can be rectified by:-

* Pressing the “?” button and search for code/name of product

* Logging out of your Back Office, then logging in again

What is the procedure if a customer wants to pay for direct delivery at a Show?

They simply pay an extra $6.50 and the product will go directly to the customer, not the hostess. $13.00 in total.

How do you work out what a FD gets paid in commission per month?

A Fashion Director is paid 30% on Net Sales per month. Remember that the GST component has to be subtracted first. You can work out one of your Fashion Directors monthly commission amounts by logging into your Dashboard, click on Reports, and then Detailed Reports. Then click on Downline, this will show you consultants in your downline. Scroll down to find and select your relevant Fashion Director, click on the green link stating their ID number. A new screen will open, you will see their monthly personal sales displayed. So if their Monthly Personal Sales is $402.45. You subtract $40.25 (GST) = $362.20. The it's $362.20 x 30% = $108.66

RETURNS/EXCHANGES

How do I complete a return/exchange from a Show order?

Returns must be lodged via the website. You will find the Returns/Exchanges tab at the bottom left of the screen. Please follow the procedure and lodge the RMA(Return Merchandise Authority) online. You should receive an email with a copy of the RMA attached, if not you can find your RMA’s to through your Back Office, under Order Entry. Please print a copy out (or at least write down the RMA number) and send this paperwork with the jewellery to be replaced/exchanged. The postal address for Park Lane Rebels is, 72 Pound Street, Grafton NSW 2460.

** Please ensure all of your customer details, especially their shipping address are correct BEFORE you lodge the RMA. RMA’s CANNOT be changed after completion by you and they will be posted to the address that you have listed on
the RMA**

I am trying to complete a Return and it is saying that I already have one lodged for this Show and/or I am having another trouble lodging a Return?

On occasions you may get this message and it may not allow you to lodge an additional RMA. In this case, Park Lane Rebels will need to manually order this return for you. Please complete our “Manual Replacement/Exchange Form” which you can downloaded from the Park Lane Rebels website. Complete the form and also attach a copy of the Customer Order Form (found in your Back Office) and return these with the jewellery to Park Lane Rebels, 72 Pound Street Grafton NSW 2460. Charges still apply if after 30 days (watches) and 120 days (jewellery) as per our normal guarantee so please fill in the credit card box if applicable.

How long will my RMA take to be posted back?

RMA’s can take anywhere between 3-4 weeks to arrive back with you or your customer. Although you may have already lodged the RMA online, Park Lane does not release them to the US for replacement until we have received the original jewellery back from you or your customer. RMA’s are then released every Tuesday night along with the normal Show orders. RMA’s/Manual Replacements, etc are not sent Express Post and will be sent normal standard mail.

How can I check the progress of my RMA?

You can find your lodged RMA’s in your Back Office under Orders, RMA’s. There are four statuses that apply to your RMA:-

Pending:- Park Lane Rebels hasn’t yet received jewellery you are needing to return

Received:- Park Lane Rebels has now received the jewellery you have returned

Fulfilled:- Park Lane US have packed your items and have prepared it for shipment

Completed:- Park Lane Rebels have received the new items and are posting them to the shipping address you supplied on the original RMA.

My customer wants a refund – what is the procedure?

You can lodge a refund up to 30 days after the dispatch date stamped on the customer’s order form from the US. You can request the refund through our normal RMA system on the website. If the system does not offer you a “refund” option, the order is outside of the 30 day refund time and they customer will only be able to request an exchange or replacement on that item. If you are successful in lodging a Refund for your customer, you will need to supply their bank deposit details to admin@parklanerebels.com as refunds cannot be processed back onto credit cards.

How do I return my Kit items if they are broken or damaged?

You can download the “Kit Replacement Form” from the Park Lane Rebels website. Just fill it out and return it with the items for replacement. Please note you can only have the original item replaced not exchanged for a different item. Exchanges can only take place when the original item has been discontinued. There will be no charge to return this item to you but if you received your original kit more than 30 days ago, you will be charged $8.00 per item and $13.00 for watches as per the Guide to Success Guidelines.

How do I return my RRC Reward items if they are broken or damaged?

You can download the “Manual Replacement/Exchange Form” from the Park Lane Rebels website. Just fill out this form, attach a copy of your RRC Claim (found through your Back Office) and return it with the items for replacement. Please note you can only have the original item replaced not exchanged for a different item. Exchanges can only take place when the original item has been discontinued. There will be no charge to return this item to you but if you received your RRC Reward more than 30 days ago, you will be charged $8.00 per item and $13.00 for watches as per the Guide To Success Guidelines.

Do I have to pay the postage when I return an item to Park Lane Rebels?

Yes you do, however we post the new items/replacements to you or your customer free of charge.

Who do I contact when my upline stops working her Park Lane business?

If you are aware of who their upline leader was, contact them. If not contact Park Lane Rebels Franchise office on 0266431111 and we will help link you to the relevant leader.

Who do I contact for website issues?

If you are having website issues (with your Dashboard), when you log in you will see in the bottom left corner a blue box with the label 'REPORT AN ISSUE' click on it and this is where you will be able to report your issue. A support ticket will then be raised, when you receive an answer it will be found in your back office, unter the 'Tool' tab, then click on 'My Support Tickets'.

If I feel I don’t get paid correctly who do I contact?

If you don't feel you've been paid the correct amount, or you just don't understand ring your Park Lane Rebels Franchise on 0266431111.

Where are all the forms needed to do manual returns, kit items, and hostess rewards?

These will be available from our www.parklanerebels.com website. You will need to login to the back office. If you haven't registered or are experiencing trouble please ring your Park Lane Rebels Franchise office on 0266431111.

If a customer wants to return an item that is discontinued or no longer available what happens?

Still return the item, but do so on a manual return form and have the customer give you the preference of a replacement item to the same value she would like in its place – sometimes Park Lane will issue a gift card to the value of the item.

What happens if I can’t do any parties for a period of time?

You will still remain the rank you are currently, but for monthly override payments you do have to minimum requirements to be eligible, so you will not be eligible for these.

What happens if a hostess doesn’t wish to use all of her rewards?

If a hostess doesn’t wish to use all of her rewards, she absolutely doesn’t have to? However, if it is purely for the reason she doesn’t want any more jewellery now, the hostess can utilise it for her guests, or the consultant can do the same. Good impressions and good times create lasting memories and a strong business.

I have a friend that wants to join to, what should I give a potential recruit?

Exactly what you give a possible New Recruit is up to you, we can only suggest what is working systematically for others. In some situation your possible New Recruit may request very specific information. But the following is what the majority have done that has been working. A letter explaining the kits and content, customer buying plan, 5 star hostess rewards brochure, compensation plan, RRC flyer, realize your best & catalogue.

What should I do after a recruit has joined?

Once you have assisted your New Recruit in joining, you need to ensure they have all the tools to get the best possible start. This includes access and registration to the Park Lane Rebels website, assistance with their facebook page, and their own Park Lane website set up is all crucial.

How much $ does a new recruit have to make before she is a qualified recruit for me?

To become a Qualified recruit for you, your new recruit must do $1000 net in their first 5 commission dates.

If I have an unhappy customer what should I do?

Ring in to your Franchise on 026643111, have as much detailed information relating to the situation, as this will make it easier for us to get a full picture and plot how to best attend to the matter. Remember we are about winning situations for our Consultants, Hostesses, and customers.

If I qualify for the monthly ensemble in my RRC do I need to claim it or is it sent
automatically?

You just claim in your rich reward section as soon as you have earned it and it will be sent to you directly.

How do I do a 3 booking claim?

There is an excellent video in the back office of this website, however you just need the dates the 3 parties were held and the names of the 3 hostesses. You then enter them in the booking claim tab of a party. Remember the booking claim will be sent to the hostess the claim is being made on, so you will have to arrange to get that to your booking claim hostess.

I've signed someone up but they are not showing up in my downline?

I've done over $1000 net/non and just recruited a new FD. In what time frame do they have to 'qualify' in order for me to rank advance to Branch Director?

Their first 5 commission dates.